Tesco

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by Blue Monster, 23 February 2008

Unhelpful, rude, food quality is below average and I can't recommend them, I know I won't be using them again.

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by Fordy, 31 March 2007

- When things go wrong, tesco DO NOT care. - Previous custom/loyalty with the company (they do have the history, based on clubcard stuff) counts for nothing. - Improvements suggested are rarely implemented. - Their people lie, and get away with it!!! - They expect you to answer unknown calls, but don't expect their people to.

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by Bingo, 26 February 2007

flowers sometimes look a little ragged and overpriced

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by Peadarpiper, 15 January 2007

I ordered a washing machine on Friday 5th January having read the propoganda on the Tesco website which said they would deliver with 3-5 days. I heard no more and ended up ringing several times I was told delivery would be on Friday 12th then definitely on Saturday the 13th. I rang on Saturday only to be told it would be Wednesday at the earliest. I propmptly cancelled the order and bought one elsewhere as I have 3 kids. Don't touch Tesco with a 10 foot barge pole they do not tell the truth.

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by Fedup Tesco, 14 June 2006

I ordered a Patio Gazebo in May delivery indicated 9 days .I recieved confirmation of oder but no delivery,I then recieved a letter stating the manufacturer was having difficulty and delivery would be about the 7th June.On the 9th June I recieved another letter stating delivery would be mid July. The only contact available was by phone at 8p per minute with long delays before I was able to cancel .It is still being shown on the web as in stock

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by Micky, 11 June 2006

I get the feeling from two seperate experiences with TESCO.com that they are the poor relations of the high street store. Their customer service is below what anyone could reasonably expect. Their couriers are incompetent fools who believe that throwing items over a six foot fence is an expedient means of delivery. I am now on the look out for an extremely long barge pole and will not use this store again until I find one the length of the channel tunnel. future customers be warned!!!

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by Rebel-Without-A-Phone, 08 April 2006

I made several attempts to order a garden shredder at about £180. Tesco seems to assume that everyone has a phone number, otherwise they will not do business. Strange!

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by Frustrated ,Leeds, 03 April 2006

I ordered a Dyson vac, delivery was 3 to 7 days. It took 21 days, several phone calls and emails to sort out and once it was delivered I found out I have been charged the wrong amount. If you order online to make life easier DO NOT order from Tesco!

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by Tristan, 13 March 2006

Ordered the XL rose and lilly bouquet for my wife. the online ordering process was straightforward and reassuring. Recieved a confirmation email to confirm the goods had been shipped, always a nice touch. The flowers arrived early the next day. I shall be trading off these for some time. For just over £30 the flowers were in excellent condition and of the highest order. The only problem I have now is my wife thinks I've done something wrong! Excellent service all round.

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by Satisfied, 20 February 2006

ordered hinari fpb3 food processor from tesco online friday pm goods arrived monday am ! very pleased with excellent service.

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by Tesco Online Flower Delivery Service, 19 February 2006

If you want your Grandmother to receive a bunch of wilted flowers for her 80th birthday that have to be thrown out the day after receipt and for customer services to refuse to do any more than replace the bunch then use Tesco. Otherwise try one of the hundreds of much more competent operators in the field.

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by Baggy, 18 January 2006

very user friendly ordering.excellent price [dyson vaccum].arrived in 2 days,christmas week!.very impressed.will definately use again.

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by Fc165, 17 January 2006

Ordered item 31/12/05.Delivery 3-7 working days Charged for item on 3rd Jan.On 7th working day still not arrived.Phone call1: extended delivery day will arrive by 9th working day. Not informed as "it's only 2 days"Phone call 2: new courier - don't have phone number so can't be contacted. Just wait - will definitely be with you in another 2 days.Phone call 3: don't know where item is so re-ordered - Phone call 4:recalled for safety reasons Phone call 5: no safety recall-lies!!Day16 Not here

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by Steve, 01 January 2006

Ordered wine and notified of price of order and amount to be taken from bank account. When I checked bank account Tesco had over charged. Took a great deal of effort to get my money back. Very reluctant to use Tesco again, if I had not checked my account this would have gone un noticed.

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by Pcartlidge, 30 December 2005

I ordered a juicer from tesco.com on the 12th December and was quoted a three to five day delivery period. My account was debited on the 14th December. When the juicer failed to be delivered I attempted to find out the status of my order only to discover that this required a phone call to Tesco. After three calls I have now asked for a refund as it's pretty clear that Tesco have no idea what's happened to my order. Even this procedure is not very clear.

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by Left To Wonder, 27 December 2005

ordered a tv with tesco online. we waited the 3-7 days as stated on the confrimed email.called customer service on the 8th day to ask for a delivery day. was told it was on its way the carrier would contact me.no calls no tv!!!called again the next day but was told buy a rude costmer service manager that there was nothing they could do. called the carrier. told they couldn't find my order,called later same day told that they cotacted me one no answer one engageded but no second attempts. no tv

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by Biskyt, 19 November 2005

STEER WELL CLEAR. This store has possibly the worst customer service EVER. The microwave I brought packed up. It was reported on the Friday. Earliest they'd collect was Weds, but they never turned up (after waiting all day). Still no sign the following Saturday, despite daily calls to their rude, unhelpful customer services, who assure me each time that a new collection has been arranged. Tesco Electricals is run by Grattan, and they use Parcel Net as the courier (also part of Grattan).

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by Claudio, 11 September 2005

I ordered a TV form TESCO.com without any problems, but is necesary to be considered that you have to stay at home for 4 days waiting the delivery. I was locked at home all this time waiting but the TV was not came. In afternoom of the 7th day I called to the costumer service and they just said to me that the credit card was rejected. Then in the 8th day, I recieved a letter to inform me about the credit card. Please!!! a little of respect for the costumer.

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by No Nottesco, 08 September 2005

I brought a Panasonic Vacuum cleaner form Tesco online. Ordering and delivery was easy and very quick.But the cleaner packed up after 6 months. After numerous e-mails to customer services it was collected for return (they messed that up as well)I heard nothing for 4 weeks so I wrote to their HQ.After a week I received a simple letter with a refund, no reason as to why the cleaner broke down or why in all it took 6 weeks to sort the problem out.My advice STEER WELL CLEAR.

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by Ivelina, 01 September 2005

I bought a sewing machine and needed to return it within the warranty. Ordering & delivery were fine but the return was a mysery - I had to arrange it 4 times until they came to collect it. I had to wait for them an entire day at home (as they would not estimate the time of day the courier would come). The other 3 occasions they just advised me to leave the item outside (!?!) so that I wouldn't have to wait for them. After a month they eventually collected the item and refunded promptly.

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by Lorna, 31 August 2005

I ordered a Beko fridge freezer which was ordered easily, quickly and politely over the telephone. (That was requested if a specific time for delivery was required, otherwise I'd have done it over the internet). It arrived exactly as stated, well packaged and polite delivery staff. My only (small) complaint was that it took a little while to receive an invoice.

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by Picard, 20 August 2005

Ordered a MP3 player on Sunday evening and it was delivered on the following Tuesday.A completely painless and easy ordering experience and a good price make this a perfect transaction.

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by Bobby, 16 August 2005

i ordered an ironboard on the monday and it was here the next day at 1030 if u want to buy anything buiy it off this site

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by Roger, 05 August 2005

Ordered a Dyson DC07 and it arrived within 48 hours. And the courier phoned first to arrange a delivery time at our convenience. First class service. And the hoover is excellent.

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by Bazza, 31 July 2005

excellent camera at a very good price , i would certainly use tesco on line again for any item

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by Brenda, 24 May 2005

Very easy site to order from. Ordered vacuum cleaner on Friday afternoon and it was delivered Monday morning, excellent service

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by Phil L, 09 May 2005

If you would like to buy a recumbent exercise bike, delivered late with parts missing, broken and not working ... then go to Tesco. Otherwise order elsewhere

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by Joseph, 04 May 2005

I ordered goods in plenty of time for a birthday gift and after weeks of messing me about I was told they were out of stock. By then too late to order elsewhere. Never again. Customer support abysmal.

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by Bill C, 21 April 2005

I saw a mobile phone on their website, compared prices elsewhere and they could not be beaten. I ordered the phone before midday and received it the next morning by Royal Mail. The transaction could not have been easier, delivery as promised and pleased with my purchase.

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by Reiki, 31 January 2005

I purchased online Jet & Wash Hoover worth £109. Very easy ordering system online. After 8 days waiting for delivery, I emailed twice to enquire the status of delivery . No response. Got delivery after 10 days, in good condition

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Tesco

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