Purelygadgets.co.uk

Simple process and they worked

Everything went extremely smoothly

Very pleased with the whole shopping experience!

Everything was as it should be and it arrived just 2 days after I ordered it, great service.

After the initial hiccup experience was good

Excellent, it was easy through out the whole process, I was updated when the goods were despatched and it arrived when they said it would. great service and I would shop with them again.

Digital camera order as present for daughter, checked how to get delivery to her address. Followed rules provided but delivered to me. Had to re-post as offered no other solution. Promised refund of postage on copy of postage receipt. This provided over six months ago but despite promises in many phone conversations and e-mails has never arrived. Will not use again or recommend its use, as customer service is not reliable.

site is easy to use and navigate, keep you fully informed of progress of the order and and when its to be delivered

first class for service and price

The service from Puregadgets was everything that I would expect from a reputable organisation.

Its been over a week since I recieved part of my order and I am still waiting for the rest of my order to be delivered (they said it was in stock).

The delay was of my making and not of the merchants.In addition the delivery was delayed by Post Office Industrial Action of which neither party had any contro;.

Good product range at good prices. Recommended.

Good price, trouble-free. I will be back.

I thought that a day to process the order, than a day to pack the order, and than a day to ship the order was too long. Also email I sent was not responded to.

No major problems, minor problem that memory card not shipped at same time as camera resulting in being unable to use camera until card arrived

I still haven't received an order placed over a week ago (estimated delivery time 2 - 5 days, and the depot is less than a mile from my house.) When I tried to chase the order it took 24 hours for a generic response. The website simply states "processing" which does not tell you anything when clearly there has been a hold up.

I could not have had better service from a shop. Delivery was on time and the camara was excellent. Many Thanks

first class service and excellent prices,recommended shopping experience

Very quick service and easy to track order, the only slight glitch is that I was unable to choose delivery address on first order.

very efficient service

Good website, the goods were in stock as promised. Contact e-mail was very friendly and the order was dispatched very quickly. No complaints at all and I will certainly use this company again.

Good Service & Competitive Prices

first time user of this site.found when comparing prices of camera I wished to purchase.everything went fine from start to finish, and I could keep track of my purchase so i knew when it would be delivered to me

Very poor delivery time. Maybe a once off so may continue to use. Good follow up when I complained about delivery.

The website tracking showed processing for several days although payment had already been taken from my credit card. Still waiting for the leather case which was part of the bundle I bought.

Despite the camera being listed as in stock, it was 'processing' for 5 days before it was packed then shipped. On the plus point, it only took two days via NEXT DAY SPECIAL DELIVERY!

found exactly what i was looking for and delivered earlier than expected, very pleased to shop at purelygadgets.co.uk

After placing the order online and waiting a few days the camcorder arrived by courier as expected, when I opened the packaging I was disappointed to find most of the seals on wrappers and the CD showing sign of being previously opened and resealed but as the content seemed complete and unmarked I was not too worried. After using the camera for about 10 minutes I noticed a spot on the LCD which also seemed visible through the viewfinder when focusing on dark objects, after some research I became convinced there was a broken pixel on the cameras CCD sensor so tried to contract PurelyGadgets. I made a number of attempts to phone there support line but all of them ended with a recorded message saying there was a temporary fault, I then emailed them describing how it has been received and suggesting that perhaps I has accidentally been sent a camera another customer had returned due to the same fault but the technicians had missed it on inspection and so deemed it fit for resale. I was sent a reply stating that I had to use the online returns form and send it back to them. Worried that this camera may have previously been inspected by there technicians and not found to be faulty I wanted to be sure I could demonstrate the problem so decided to return it in person, as I live in Cambridge the journey to London?s docklands was not close but I felt it was the only way to make sure the matter was dealt with quickly and fairly. When I arrived I was told a technician could not see me and I would have to wait for them to inspect it over the next 2-3 days. Since then I have been unable to get any response from the telephone or email, the closest point being a 30 minute wait on hold at which point my call was dropped by the switchboard.

Unable to contact by telephone due to their problems, explained on the web site. Weekend e-mail not answered until Monday. Minor critisicms really.